Two large family dogs playing in the snow? Nope. Two computer users sharing a common screen–yours, or theirs.

And how I wish I’d had something like–if not just exactly this: CROSSLOOP …when my mom was struggling with the simplest email and browser problems a year ago.

I wasn’t able to walk her through every glitch over the phone because she was running a different browser on a different Windows version on an antique laptop in Birmingham. She finally gave up out of frustration, and the machine went into the closet for good.

With CrossLoop on both machines, I could have seen her problem, and she could have watched how I fixed them as I controlled her mouse and screen. Voila! And she could still be reading Fragments and getting my emails.

You might have a similar situation with a new or older computer user who doesn’t live just right across the street. You might want to give this FREE software a look. (Windows only at the moment and requires DSL.)

The reviews are good. I’m hoping to use it myself instead of whining about not knowing how to do what I need to do in InDesign and PhotoShop in the next few months. Somebody can show me!

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Fred First holds masters degrees in Vertebrate Zoology and physical therapy, and has been a biology teacher and physical therapist by profession. He moved to southwest Virginia in 1975 and to Floyd County in 1997. He maintains a daily photo-blog, broadcasts essays on the Roanoke NPR station, and contributes regular columns for the Floyd Press and Roanoke's Star Sentinel. His two non-fiction books, Slow Road Home and his recent What We Hold in Our Hands, celebrate the riches that we possess in our families and communities, our natural bounty, social capital and Appalachian cultures old and new. He has served on the Jacksonville Center Board of Directors and is newly active in the Sustain Floyd organization. He lives in northeastern Floyd County on the headwaters of the Roanoke River.

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