Belkin: Think Again

I researched carefully. I chose a Belkin router that got good reviews. But only because others who had DEAD ON ARRIVAL units must have been too disgusted to post reviews. Not me.

Failing with tech support’s help to make the new N600 HD Wireless Dual-Band N+ Router operate as it should,  I was given two options:

1) return the unit, and after all the processing through Amazon had cleared (maybe a week, maybe two) Belkin would send me a replacement unit. Or….

2) for an extra charge, they’d get me one faster. UNACCEPTABLE. I already paid for a unit that would work. Cost for this failure belongs to the manufacturer, not the customer.

As other reputable companies do who value customer satisfaction and want their products to be know to be of consistent and good quality, Belkin should have Fed-Ex’d me a unit to arrive by the next business day with an RMA for the defective unit. They refused.

So I am letting anyone know who is searching for wireless routers, wireless router, googling for Belkin, for N600 HD Wireless Dual-Band N+ Router , or any similar terms to AVOID BELKIN unless it’s okay if you receive defective goods with replacement when Belkin gets around to it, no matter what you have going on in your business that depends on reliable hardware.

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Published by fred

Fred First holds masters degrees in Vertebrate Zoology and physical therapy, and has been a biology teacher and physical therapist by profession. He moved to southwest Virginia in 1975 and to Floyd County in 1997. He maintains a daily photo-blog, broadcasts essays on the Roanoke NPR station, and contributes regular columns for the Floyd Press and Roanoke's Star Sentinel. His two non-fiction books, Slow Road Home and his recent What We Hold in Our Hands, celebrate the riches that we possess in our families and communities, our natural bounty, social capital and Appalachian cultures old and new. He has served on the Jacksonville Center Board of Directors and is newly active in the Sustain Floyd organization. He lives in northeastern Floyd County on the headwaters of the Roanoke River.

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